There are advantages and disadvantages to having Donation Tracker or Donation Director hosted in a cloud environment. Of course the primary advantage is having “anywhere access” to Donation Tracker or Donation Director. Other advantages include cost savings on hardware, administration, and other in-house IT related management and expenses.
However, there are some disadvantages to consider as well. For example, if your internet goes down, you cannot access your data. If your hosting provider goes down for any reason, you cannot access your data. Lastly, due to the limitations of some hosted environments, some of our product's integration pieces may not be available, such as the Credit Card Processing Module for X-Charge and the Accounting Interface for QuickBooks®.
There are many providers that offer cloud hosting services on a subscription basis such as, DMC Technologies (formerly UWITC), who currently hosts our products in their cloud environment. Keep in mind that the hosting provider you choose must be capable of hosting applications that run Microsoft products.
If you have any additional questions or concerns, please reach out to us directly at 800-280-2090 for an in-depth discussion.
Frequently Asked Questions
Q: Do you recommend one cloud hosting provider over another?
A: No, we recommend that you review each cloud hosting provider, look at their reviews, and choose the one that works best for your organization. Again, the provider you select must be capable of hosting applications that run Microsoft products.
Q: Do we have to have our Donation Tracker/Donation Director hosted in a cloud environment to continue to use the software?
A: No, Donation Tracker/Donation Director are desktop applications designed to be installed locally in your Microsoft environment.
Q: Will having our Donation Tracker/Donation Director hosted in the cloud change our Annual Support and Maintenance fee(s)?
A: No. If you choose to have your software hosted in a cloud environment, your Annual Support and Maintenance fee(s) will not change.
Q: Will we have to stay current on our Annual Support to use Donation Tracker/Donation Director in a hosted environment?
A: If you are using DMC Technologies (formerly UWITC) as your hosting provider, then yes, you will need to be covered under Annual Support to be eligible to use the most current version of Donation Tracker/Donation Director that is hosted in Data Management Concept's cloud environment.
Q: Who does the training and support if we host our Donation Tracker/Donation Director in a cloud environment?
A: Cascade Data Solutions. As always, you will call our 800 number to continue to receive training, support, and any other help you need with Donation Tracker/Donation Director.
Q: If we have the Accounting Interface designed for QuickBooks®, will this work in a hosted environment?
A: If QuickBooks® is hosted in the cloud as well, yes, the Accounting Interface should work but you will need to confirm with the hosting provider.
Q: If we have the Automatic Credit Card Processing Module used with X-Charge, will this work in a hosted environment?
A: No. Unfortunately, X-Charge does not currently work in the hosted environment.
Q: If we use Constant Contact® within Donation Tracker/Donation Director, will this work in a hosted environment?
A: Yes. All functionality that exists within Donation Tracker/Donation Director for managing lists in Constant Contact® will work in a hosted environment.
Q: If we have Donation Tracker/Donation Director's Import module, will this work in a hosted environment?
Q: What if we don’t like the hosted environment, and would rather use Donation Tracker/Donation Director locally on our own hardware?
A: You are responsible for any remaining agreement with the hosting provider you choose. However, as part of your Annual Support and Maintenance, we can always re-install Donation Tracker/Donation Director and all of your data back onto your local environment.
Q: Will I still be able to back up my database to my thumb drive?