User Account Control

The User Account Control (UAC) is a security feature of Window’s operating systems that is meant to prevent unauthorized changes to your computer (such as installing or uninstalling programs) and monitors a list of “protected” folders and registry locations. Some of these “protected” files and registries are used for the installation of our products, therefore, if we attempt to write to any of those “protected” locations during the installation process, depending on your workstation’s UAC settings, it can trigger the UAC and request user approval or block the installation/update process completely.

To successfully install our products, changes to your workstation’s UAC may need to be temporarily made, but because the UAC affects your computer’s security, we are not authorized to make this change.  If you do not have IT available, with your authority, we can help instruct you on how to make temporary changes to the UAC.  First, review our Permissions & Secuirty policy, then follow these steps to turn the UAC on or off.

Turn UAC Off:

  1. Open User Account Control Settings by clicking the Start button and then clicking Control Panel.

  2. In the search box, type uac, and then click Change User Account Control settings.

  3. To turn off UAC, move the slider to the Never notify position, and then click OK.

  4. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

  5. You will need to restart your computer for UAC to be turned off.

Turn UAC On:

  1. Open User Account Control Settings by clicking the Start button and then clicking Control Panel.

  2. In the search box, type uac, and then click Change User Account Control settings.

  3. To turn on UAC, move the slider to choose when you want to be notified, and then click OK.

  4. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.